Birmingham-based support & maintenance for WordPress websites.
If you have a problem with your WordPress website or need ongoing support and maintenance, we can help.
Everything in-house
At Squibble, we don’t use freelancers to complete support requests – everything is done in-house by one of our team members.
Agency offering
Support is more than just the technical stuff, and as an agency we have a whole heap of knowledge. You can tap into this and use your support time for web support to brand strategy.
Proactive Support
We send reports. These reports will remind you that you need stuff doing. We’ll get that stuff done for you. We will not leave you wondering what you’re paying for.
Our support and maintenance packages exist to take the weight off your shoulders. From just an hour a month to a whole day, we can be on hand to keep your WordPress site in tip-top condition.
| Packages | SiteCare 40 | SiteCare 80 | SiteCare 120 | SiteCare 250 |
|---|---|---|---|---|
| WordPress Core Updates Updating the WordPress installation | Monthly | Bi-Weekly | Weekly | Weekly |
| Theme updates Ensuring you’re running the latest version of your theme | Monthly | Bi-Weekly | Weekly | Weekly |
| Plugin updates Keeping all plugins up to date and your site secure | Monthly | Bi-Weekly | Weekly | Weekly |
| Support time per month* Number of available minutes to use each month | 40 minutes | 80 minutes | 120 minutes | 250 minutes |
| Site audit A detailed report on the health of your site | Monthly | Monthly | Weekly | Weekly |
| Keyword performance Keeping an eye on your page rankings | x | 20 keywords per report | 40 keywords per report | 60 keywords per report |
| Link security Identifying all the sites that link to you and making sure they’re safe | x | Monthly report | Weekly report | Weekly report |
| Social media monitoring Protecting your brand | x | x | Monthly report | Weekly report |
| Social media competitor monitoring Keeping tabs on your competitors | x | x | x | Weekly report |
| Response time How quickly we’ll reposed to your request, within office hours | 12 hours | 8 hours | 4 hours | 3 hours |
| Fix time** Making the updates | Within 24 hours | Within 12 hours | Within 8 hours | Within 4 hours |
| Support contact How you can reach us | Phone & email | Phone & email | Phone & email | Phone & email |
| Costs & Billing | £480 per year | £80/month (£960/year) | £120/month (£1440/year) | £250/month (£3000/year) |
| Discounts | N/A | Pay annually and save 10% £864 | Pay annually and save 10% £1296 | Pay annually and save 10% £2700 |
| What’s next? | Call us 0121 448 4776 | Call us 0121 448 4776 | Call us 0121 448 4776 | Call us 0121 448 4776 |
IMPORTANT INFORMATION
* Time used to update WordPress, themes and plugins come out of this total.
** This applies to page updates and minor artwork changes only. All development work is scheduled on a daily basis and fix-times do not apply to dev requests.
SiteCare 40 is only available on yearly plans, paid for upfront.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.
Keyword performance enable you to track the performance of your site, this data can be useful when you come to invest in SEO
Office hours. All support and response times are office hours only – 9am to 5:00pm Monday to Friday. If you need out-of-hours support, please call us.
All prices are EX VAT.
Can I sign up online?
No. We need to take a look at your site before you can sign up to Squibble Support. We do this for a lot of reasons, but the main one is that we need to be sure that we can provide support for your site.
Not all WordPress sites are equal, so we need to suggest the best support plan for your site. If we can’t help you, we’ll tell you.
Email a link to your website and we’ll do the rest: enquiries@squibble.design
In a nutshell
We provide you with a one-stop Birmingham-based WordPress maintenance service that covers all aspects of your site.
We are on-hand to make sure your site is up-to-date, optimised, SEO’d, backed-up and working as hard as it should be.
WordPress care plans
All our core WordPress technical support and maintenance services for your website:
- Monthly WordPress core updates
- Theme updates
- Plugin updates
- 24/7 Security Monitoring
- Hack protection
- Secure daily backups
- Theme tweaks
- Site Fixes
- Enhancement suggestions
- Monthly site health reports
- Monthly SEO Reports
- Professional WordPress help
Additional support
On top of this, our support contracts also allow you to tap into our agency services for things like:
- Copywriting
- Proofreading
- Design tweaks
- Strategy consultancy
- Brand consultancy
- Image editing
- SEO advice
- Inbound marketing
- Email support
- Art-working
The Squibble
Approach
We push boundaries.
That means we tend to ask a lot of questions. We approach all our work like a conversation: exchanging ideas and getting to the heart of our clients’ needs is what secures the best results. It’s a two-way thing.
We’re approachable, too.
Our ‘everyone equal’ culture places each of us – and you – on a level, so that together we can craft the best designs possible. We explore every angle, and every aspect, of a project, to arrive at brands that excite, energise and have an impact.
And we’re reliable.
We always deliver – on time and on budget – and we respect you enough to keep communication open at all times. The best branding comes out of perfect partnerships: our expertise and creativity, aligned with your knowledge and experience.
Our Web Design Services.
We approach web design from above, not piece-by-piece. From consistent branding to useful functionality, when it’s total, and when every element plays its part.
eCommerce Website Design
There are an estimated two billion global digital buyers in the world today. Almost 15% of retail sales globally happen online. Ecommerce design makes all of this possible.
Web and UX Design
The best website design is intuitive, functional and beautiful. It makes dealing with a brand online a pleasure.
Software/Web Application Development
The potential of software to streamline business processes and optimise delivery is endless. In fact, it can be difficult to know where to start.
FIELD GUIDE TO:
CHOOSING THE RIGHT WEB DESIGN AGENCY
We understand it can be a daunting task choosing a brand design agency. However, with the right planning and guidance, you can find an agency who can help develop your brand and visual identity. That’s why we’ve written this handy guide to help you get started.
