Birmingham-based support & maintenance for WordPress websites.
WE’VE GOT YOU COVERED
Our support and maintenance packages exist to take the weight off your shoulders. From just an hour a month to a whole day, we can be on hand to keep your WordPress site in tip-top condition.
Everything in-house
At Squibble, we don’t use freelancers to complete support requests – everything is done in-house by one of our team members.
Agency offering
Support is more than just the technical stuff, and as an agency we have a whole heap of knowledge. You can tap into this and use your support time for web support to brand strategy.
Proactive Support
We send reports. These reports will remind you that you need stuff doing. We’ll get that stuff done for you. We will not leave you wondering what you’re paying for.
| Packages | SiteCare 80 | SiteCare 120 | SiteCare 250 |
|---|---|---|---|
| WordPress Core Updates Updating the WordPress installation | Bi-Weekly | Weekly | Weekly |
| Theme updates Ensuring you’re running the latest version of your theme | Bi-Weekly | Weekly | Weekly |
| Plugin updates Keeping all plugins up to date and your site secure | Bi-Weekly | Weekly | Weekly |
| Support time per month* Number of available minutes to use each month | 80 minutes | 120 minutes | 250 minutes |
| Response time How quickly we’ll respond to your request, within office hours | Within 1 week | Next day | Same day |
| Fix time** Making the updates | Within 1 month | Within 2 weeks | Within 1 week |
| Support contact How you can reach us | Phone & email | Phone & email | Phone & email |
| Costs & Billing | POA | POA | POA |
| What’s next? | Call us 0121 448 4776 | Call us 0121 448 4776 | Call us 0121 448 4776 |
IMPORTANT INFORMATION
* Time used to update WordPress, themes and plugins come out of this total.
** This applies to page updates and minor artwork changes only. All development work is scheduled on a daily basis and fix-times do not apply to dev requests.
Office hours. All support and response times are office hours only – 9am to 5:00pm Monday to Friday. If you need out-of-hours support, please call us.
All prices are EX VAT.
Can I sign up online?
No. We need to take a look at your site before you can sign up to Squibble Support. We do this for a lot of reasons, but the main one is that we need to be sure that we can provide support for your site.
Not all WordPress sites are equal, so we need to suggest the best support plan for your site. If we can’t help you, we’ll tell you.
Email a link to your website and we’ll do the rest: enquiries@squibble.design
In a nutshell
We provide you with a one-stop Birmingham-based WordPress maintenance service that covers all aspects of your site.
We are on-hand to make sure your site is up-to-date, optimised, SEO’d, backed-up and working as hard as it should be.
GET SUPPORTWordPress care plans
All our core WordPress technical support and maintenance services for your website:
- Monthly WordPress core updates
- Theme updates
- Plugin updates
- Secure daily backups
- Theme tweaks
- Site Fixes
- Enhancement suggestions
- Professional WordPress help
Additional support
On top of this, our support contracts also allow you to tap into our agency services for things like:
- Design tweaks
- Strategy consultancy
- Brand consultancy
- Image editing
- SEO advice
- Inbound marketing
- Art-working
Resources
We like to share. We’re a curious bunch so we love to learn. But we don’t see why we should keep it to ourselves, so here’s some free stuff to help you grow too.