Birmingham-based support & maintenance for WordPress websites.

If you have a problem with your WordPress website or need ongoing support and maintenance, we can help.

Everything in-house

At Squibble, we don’t use freelancers to complete support requests – everything is done in-house by one of our team members.

Agency offering

Support is more than just the technical stuff, and as an agency we have a whole heap of knowledge. You can tap into this and use your support time for web support to brand strategy.

Proactive Support

We send reports. These reports will remind you that you need stuff doing. We’ll get that stuff done for you. We will not leave you wondering what you’re paying for.

Our support and maintenance packages exist to take the weight off your shoulders. From just an hour a month to a whole day, we can be on hand to keep your WordPress site in tip-top condition. 

PackagesSiteCare 40SiteCare 80SiteCare 120SiteCare 250
WordPress Core Updates
Updating the WordPress installation
MonthlyBi-WeeklyWeeklyWeekly
Theme updates
Ensuring you’re running the latest version of your theme
MonthlyBi-WeeklyWeeklyWeekly
Plugin updates
Keeping all plugins up to date and your site secure
MonthlyBi-WeeklyWeeklyWeekly
Support time per month*
Number of available minutes to use each month
40 minutes80 minutes120 minutes250 minutes
Site audit
A detailed report on the health of your site
MonthlyMonthlyWeeklyWeekly
Keyword performance
Keeping an eye on your page rankings
x20 keywords per report40 keywords per report60 keywords per report
Link security
Identifying all the sites that link to you and making sure they’re safe
xMonthly reportWeekly
report
Weekly
report
Social media monitoring
Protecting your brand
xxMonthly reportWeekly report
Social media competitor monitoring
Keeping tabs on your competitors
xxxWeekly report
Response time
How quickly we’ll reposed to your request, within office hours
12 hours8 hours4 hours3 hours
Fix time**
Making the updates
Within 24 hoursWithin 12 hoursWithin 8 hoursWithin 4 hours
Support contact
How you can reach us
Phone & emailPhone & emailPhone & emailPhone & email
Costs & Billing£480 per year£80/month
(£960/year)
£120/month
(£1440/year)
£250/month
(£3000/year)
DiscountsN/APay annually and save 10%
£864
Pay annually and save 10%
£1296
Pay annually and save 10%
£2700
What’s next?Call us
0121 448 4776
Call us
0121 448 4776
Call us
0121 448 4776
Call us
0121 448 4776

IMPORTANT INFORMATION

* Time used to update WordPress, themes and plugins come out of this total. 
** This applies to page updates and minor artwork changes only. All development work is scheduled on a daily basis and fix-times do not apply to dev requests. 
SiteCare 40 is only available on yearly plans, paid for upfront.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement. 
Keyword performance enable you to track the performance of your site, this data can be useful when you come to invest in SEO
Office hours. All support and response times are office hours only – 9am to 5:00pm Monday to Friday. If you need out-of-hours support, please call us. 
All prices are EX VAT.

Can I sign up online?

No. We need to take a look at your site before you can sign up to Squibble Support. We do this for a lot of reasons, but the main one is that we need to be sure that we can provide support for your site.

Not all WordPress sites are equal, so we need to suggest the best support plan for your site. If we can’t help you, we’ll tell you.

Email a link to your website and we’ll do the rest: enquiries@squibble.design

In a nutshell

We provide you with a one-stop Birmingham-based WordPress maintenance service that covers all aspects of your site.

We are on-hand to make sure your site is up-to-date, optimised, SEO’d, backed-up and working as hard as it should be.

Get support

WordPress care plans

All our core WordPress technical support and maintenance services for your website:

  • Monthly WordPress core updates
  • Theme updates
  • Plugin updates
  • 24/7 Security Monitoring
  • Hack protection
  • Secure daily backups
  • Theme tweaks
  • Site Fixes
  • Enhancement suggestions
  • Monthly site health reports
  • Monthly SEO Reports
  • Professional WordPress help

Additional support

On top of this, our support contracts also allow you to tap into our agency services for things like:

  • Copywriting
  • Proofreading
  • Design tweaks
  • Strategy consultancy
  • Brand consultancy
  • Image editing
  • SEO advice
  • Inbound marketing
  • Email support
  • Art-working

The Squibble
Approach

We push boundaries.

That means we tend to ask a lot of questions. We approach all our work like a conversation: exchanging ideas and getting to the heart of our clients’ needs is what secures the best results. It’s a two-way thing.

We’re approachable, too.

Our ‘everyone equal’ culture places each of us – and you – on a level, so that together we can craft the best designs possible. We explore every angle, and every aspect, of a project, to arrive at brands that excite, energise and have an impact.

And we’re reliable.

We always deliver – on time and on budget – and we respect you enough to keep communication open at all times. The best branding comes out of perfect partnerships: our expertise and creativity, aligned with your knowledge and experience.


What platform do you build your websites on?

Primarily we use WordPress because we can create a bespoke design (that’s fit for purpose and builds trust with your customers), it’s easy to use, great for SEO and there’s no ongoing fees once the site is live. We also build bespoke website where everything is tailored to your exact requirements. Bespoke sites are scalable and often solve complex problems for larger teams.

Why Does My Business Need Professional Web Design?

It’s really quite simple, because you want more customers. We have been perfecting our craft for over a decade and we’ve seen first-hand how professionaly designed websites can provide huge returns. Combined with our in-depth branding knowledge we know how to turn website visitors into paying customers.

How Long Will It Take To Design My Website?

Our websites usually take between 4-12 weeks to design and build. This is largely dependant on the size and functionalty required. We are always very transparent and we can usually give more considered timeframes when we have a better understanding of what you need. Get in touch today to tell us more about your project.

Do You Handle All The Work In-House?

Yes we do but we are also proud to work with a number of trusted freelancers if we need them. This is fairly normal at an agency and ensures we can continue to support our clients during our busy periods.

Can I Be Involved In The Design Process?

Absolutely! We work collaboratively with you and your team members right from the start. After all, you know your customers better than anyone. However, if this makes you want to run for the hills we can also work independently but be prepared for some thought provoking questions to get us started.

Our Web Design Services.

We approach web design from above, not piece-by-piece. From consistent branding to useful functionality, when it’s total, and when every element plays its part.

eCommerce Website Design

There are an estimated two billion global digital buyers in the world today. Almost 15% of retail sales globally happen online. Ecommerce design makes all of this possible.

Web and UX Design

The best website design is intuitive, functional and beautiful. It makes dealing with a brand online a pleasure.

Software/Web Application Development

The potential of software to streamline business processes and optimise delivery is endless. In fact, it can be difficult to know where to start.

FIELD GUIDE TO:

CHOOSING THE RIGHT WEB DESIGN AGENCY

We understand it can be a daunting task choosing a brand design agency. However, with the right planning and guidance, you can find an agency who can help develop your brand and visual identity. That’s why we’ve written this handy guide to help you get started.

Free download. Choosing the right web design agency.
Flying coffee cup

Talk To Us

We’d love to chat about how we can take your business to the next level. Please complete this form and we’ll be in touch to discuss your project. You can also call our office on 0121 448 4776.

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